Warranty Policy

At Optica, we are committed to providing our clients with high-quality eyewear and exceptional customer service.

We stand behind our products and offer a warranty to protect your purchase. So that you can have peace of mind when you buy from us

Warranty Coverage

Our warranty covers any manufacturer defects in frames and lenses that occur during normal use of the eyewear.

The warranty does not cover damages caused by misuse, abuse, accidents, or unauthorized repairs.

Duration of Warranty

Our warranty is valid for one year from the date of purchase.

If any defects are discovered within this period, we will repair or replace the eyewear free of cost.

Claiming the Warranty

To make a warranty claim, please bring your eyewear to any of our Optica branches.

Exclusions

Our warranty does not cover the following:

  1. Scratches or damages to lenses caused by mishandling or using improper materials or solutions
  2. Normal wear and tear, including scratches on the frame or lenses
  3. Any modifications or alterations to the eyewear by the client or a third party
  4. Loss or theft of the eyewear

Additional Information

This warranty is not transferable and is only valid for the original purchaser.

We reserve the right to change our warranty policy at any time without notice.

If you have any questions about our warranty policy, please contact us at +254-709-709-000 or Write us support@optica.africa

How to Order Your Lenses With Us

Follow this guide to get your lenses quickly and easily

  • 1

    Find Your Frame

    We've got glasses for women, men and kids, whether you're looking for a classic look or something more modern, we have the perfect frame for you.

    Shop Women
    Shop Men
    Shop Kids
  • 2

    Choose Lenses And Buy

    Once you've identified your preferred frame, simply go to the product page and select'Choose Lenses And Buy'.

  • 3

    Select Your Prescription Type

    You can get prescription and non-prescription blue block lenses.

  • 4

    Add To Cart And Checkout.

    We Offer delivery and branch pickup - simply choose your preferred option and we'll get your product to you quickly and conveniently.