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Frequently Asked Questions

Please View Answers To Common Questions Below

We deliver anywhere within Kenya.

Currently, we do not offer same day delivery.

 

Delivery Cost

Orders above an order value of Ksh 2,000 qualify for FREE Delivery

For Orders below Ksh 2,000 there is a charge of Ksh 300

 

Pick Up

FREE in-store pickup at any Optica Branch countrywide.

 

Delivery Time

1-3 Day Delivery, depending on the day and time ordered. For example, If ordered before 3pm between Monday-Friday, your order will typically arrive the next day anytime before noon (12pm) within Nairobi.

We will deliver ordered items to the exact address provided for delivery. Please ensure your address is up to date. We will not be liable for any outcome that results from an incorrect address provided. In the case of an inaccurate address, the Customer will be responsible for any additional delivery charges and possible delay in delivery time.

If you are visiting Optica for the first time we charge KShs. 100 only for registration of a new patient and this includes the first eye test and thereafter FREE eye tests for LIFE at any Optica branch* 

 *If you are covered by medical insurance that we support, then registration is also free.

 

IF I AM A MEMBER OF ONE OF YOUR BRANCHES IN NAIROBI AND NOW I AM LIVING IN ANOTHER TOWN CAN I BE TESTED IN THE OTHER TOWN BRANCH FOR FREE?

YES! Once you are a member of any Optica branch, you can get an eye test for FREE at any Optica branch.

WHICH ARE THE MOST COMFORTABLE EYEGLASS FRAMES RIGHT NOW?

If comfort is a priority for you, then we recommend that you choose plastic frames over metal ones. Plastic frames have a lightweight design, and they are quite beneficial to individuals who are allergic to metal frames like nickel. If you are set on getting comfortable metal frames, then look for titanium frames. They are light, hold their shape well, and can support heavy lenses that have a high prescription; also, metal frames don’t need constant readjusting. You can always consult with us in-store on the best frame material for you.

 

HOW DO I CHOOSE THE RIGHT EYEGLASS FRAME?

There are many eyeglass frame options available online, but you have to keep certain specifications in mind when choosing the perfect one. When choosing the right spectacle frames, you must understand your face shape. Once you choose the frame style that suits your face, it’s time to look at the colour and design and for this, you can get ideas by looking at frame styles that are currently trending. Lastly, you can choose the frame colour that looks best with your complexion. All these elements put together will help you with your eyeglass frame selection.

 

HOW DO I KNOW IF MY EYEGLASS FRAMES FIT ME WELL?

 

You can follow these simple steps to determine if your eyeglass frames fit you well:

  1. Check the frame width, it should not go past your cheekbones. If you can fit more than one finger between your temple and the eyeglass arm, then they are too wide for your face. Additionally, if the arm touches your temple then the frame is narrow.

  2. The arm length should extend behind your ears, and only touch the side of your head (in front of the ears). Also, the arms must not curve too early because they will push the glasses down.

  3. The bridge width will help the spectacles sit comfortably on your face. If it is too tight then it will affect your vision because it will sit too high on your face. If the bridge is loose then it will keep sliding down your nose and will need frequent adjustment.

 

ARE OVERSIZED EYEGLASS FRAMES THE LATEST TREND?

Yes, oversized vintage glasses are quite on trend right now. Gone are the days when this style was considered nerdy. Now, they are the hottest style in town because they suit almost every face shape. They can be worn by small and big face shapes because they are not overwhelming. As long as you choose the right style and shape, you will find the perfect pair of oversized glasses to enhance your look. It is suggested that if you are wearing oversized frames for the first time, then you have to look for a pair that have slim frames. This is because they are light and less obstructive, and they will help you get used to big frames.

 

CAN MY EYEGLASSES CHANGE SHAPE OVER TIME?

Yes, maybe not drastically, but your eyeglasses can change shape over time. The fit will begin to feel loose around your head and slip down your nose constantly. If your frames are starting to feel loose, you can bend the temple tips slightly downwards. If you are afraid of damaging your spectacles, then you can visit an optician and they will adjust the fit for you.

 

ARE EYEGLASSES BETTER WITH OR WITHOUT NOSE PADS?

If you go for eyeglasses with nose pads, you will find that they have a better fit. However, glasses without nose pads will provide a decent fit too, as long as the frames are measured properly and adjusted well. It also depends on the nose pad material, some are made from hard plastic, while others are quite soft. Just ensure that you have the correct eyeglass measurements when deciding on nose pads.

CAN I BUY ONLINE USING MY MEDICAL INSURANCE CARD?

We currently do not support insurance on online orders.

 

CAN I USE MY MEDICAL INSURANCE CARD TO GET GLASSES AT OPTICA?

Yes, Optica works with most major Insurance providers in the country and we do accept insurance cards that have an optical cover. Please click here to see the list of providers we support.

 

DO YOUR FRAMES HAVE ANY WARRANTY?

All of our frames come with a standard manufacturers warranty, which covers any possible defect that can be reasonably attributed to manufacturers responsibility and not as a result of normal wear and tear, accidental damage or mishandling.

On each product page you will see in the Product Details the exact period of warranty that comes with the product.

CAN I PUT NEW LENSES IN MY OLD FRAMES?

Yes, you can. Most optical shops will upgrade your lenses in your old frames, for you. This is usually done when the prescription of the lenses has changed. Additionally, most people prefer replacing the lenses and keeping their old frames, rather than changing the frames as well, as it is an affordable option.

 

WHAT DO YOU MEAN BY POLARIZED LENSES?

Polarized lenses eliminate and prevent any glare that bounces off a flat surface, and they are used in sunglasses for boating, skiing, fishing, and driving. Polarized lenses will help filter light and eliminate polarized light. Therefore, it will result in the ability to see the light in a pure state. This means you will see objects in a sharper, natural, and defined way. Polarized lenses will allow you to see colours with clarity, and you don't have to squint or strain your eyes to get a better view.

 

DO I NEED IMPACT-RESISTANT LENSES?

For your comfort and safety, it is highly recommended that you choose impact-resistant lenses. Choose ones that are impact-resistant and scratch-resistant; for instance, polycarbonate lenses are the best choice for sunglasses because they are lightweight and durable. They are more impact-resistant compared to lenses made from glass.

We currently do not support insurance on online orders.

IS IT SAFE TO PLACE AN ORDER ONLINE?

Absolutely.

We care about your privacy and security very much and follow strict guidelines.

For more information on our privacy policy, please click here.

 

HOW DO I TRACK MY ORDER?

When your order has been picked for delivery, you will receive a confirmation email with your Waybill number for tracking. This email will include a direct link to track your package. 

To track your package with a Waybill number, you may enter it here.

 

CAN I CHANGE MY ORDER AFTER IT'S BEEN PLACED?

After an order has been placed it cannot be changed.

 

CAN I CANCEL MY ORDER?

After an order has been placed it cannot be cancelled.
 
 

I DIDN'T RECEIVE AN EMAIL CONFIRMATION. WHAT SHOULD I DO?

If you didn’t receive an email confirmation, after 2 hours please email support@optica.co.ke or call our Customer Service on +254 709 709 000                            

 

HOW DO I GET MY PRESCRIPTION?

If you have had an eye test at Optica before, you may call us at +254 709 709 000 or email us at support@optica.co.ke and we will provide you with your prescription.

 

HOW DO I ENTER MY PRESCRIPTION ONLINE?

The typical prescription is written as:

RE (Right Eye): -1.50 / 1.50 x 80

LE (Left Eye):   +2.00 / -2.00 x 80

The numbers highlighted in yellow are your Sphere (SPH) Values

The numbers highlight in blue are your Cylinder (CYL) Values

The numbers highlighted in green are your Axis Values (Only applicable if you have CYL values)

If you need help with entering your prescription please call us at 0709-709-000

 

CAN I MAKE A PURCHASE WITHOUT A PRESCRIPTION?

Yes most certainly.

We have a variety of products that do not require a prescription and can be worn for adding to your look. Such as coloured contact lensessunglasses, and eyeglass frames.

 

WHY SHOULD WE WEAR SUNGLASSES

When you purchase good-quality sunglasses that can block UV rays, you minimize the risk of conditions like cataracts and macular degeneration. Premium quality sunglasses are essential because they protect your eyes. Look for sunglasses that meet the industry standard of UV400 rating because they will provide sufficient protection from the sun's damaging rays and keep the eyes healthy for a long time.

 

IS IT NECESSARY TO WEAR SUNGLASSES EVEN IN CLOUDY WEATHER?

Yes, even in cloudy weather it is recommended to wear sunglasses. This is because the sun emits ultraviolet rays that can damage the eyes with prolonged exposure. The UV rays can penetrate clouds and cause a damaging effect on your eyes, even on cloudy days. It's suggested that you wear shades that have a slight tint on overcast days so that you can see better.

 

DO CHILDREN NEED SUNGLASSES?

Yes, children should wear sunglasses because their eyes are more vulnerable to damage. Children's eyes are more sensitive than adults, and over-exposure to the sun's rays can result in damage that can last a lifetime. This means that you need to start protecting your child's eyes even when they are quite young. It’s recommended that when your child reaches six months, they can start wearing sunglasses.

 

WHAT ARE THE VARIOUS SUNGLASS LENSES THAT ARE AVAILABLE?

There are many kinds of sunglasses available in the market, and it's always a good idea to consult with an optician before you make your decision. You can choose from different tints and shapes that will help you see better in specific conditions, and your optician can help you decide on the shade that is best for you. Polarized lenses provide comfort because they reduce the glare that is brought about by bright lights that reflect off flat surfaces

 

WHAT'S THE DIFFERENCE BETWEEN GRADIENT AND DOUBLE GRADIENT SUNGLASS LENSES?

 

Gradient sunglass lenses are tinted from the top, all the way down. Hence, the top portion of the lens is the darkest. These lenses are great for driving because they will shield your eyes from overhead sunlight and allow more light.

Double gradient sunglass lenses are where the top and bottom portions are dark, and the mid-section is light. These sunglasses are perfect when you want to shield your eyes from reflective surfaces but don't want them to be too dark.

 

WHICH SUNGLASS LENS COLOUR IS CONSIDERED THE BEST?

There is no standard lens colour considered the best; it's more of a personal choice. Colour doesn't affect the protection you get from UV light. Gray and brown sunglass lenses are great options because they don't distort colour perception. Athletes tend to select contrast-enhancing lens colours for their sunglasses because they work well in low light, reduce haze, and increase contrast, resulting in a sharper image.