FAQs

Please View Answers to Common Questions Below

Delivery and Payment

Delivery Cost and Delivery Time

Where do you deliver?

Do you have same day delivery?

What are the payment methods available?

Are payments secure?

Ordering Online

Are your prices cheaper online?

How do I track my order?

How do I enter my prescription online?

How do I get my prescription?

Can I buy online using my medical insurance card?

Can I change my order after it's been placed?

Can I cancel my order?

What is the Refund Policy?

Is it safe to place an order online?

I didn't receive an email confirmation. What should i do?

Can I make a purchase without a prescription?

General FAQS

How much does an eye test cost at Optica?

If I am a member of one of your branches in Nairobi and now I am living in another town can I be tested in the other town branch for Free?

Can I use my medical Insurance card to get glasses at Optica?

Do your frames have any warranty?

Do you offer after sales services for spectacles bought from Optica?

Do you have ready reading glasses at Optica?

I have broken my frames, where can i have them repaired?