FAQs

Delivery Cost

Orders above an order value of 2,000 KSHs qualify for FREE Delivery

For Orders below 2,000 KSHs there is a charge of 300 KSHs

FREE in-store pickup at any Optica countrywide

Delivery Time

1-3 Day Delivery, depending on the day and time ordered. If ordered before 3pm between Monday-Friday, your order will typically arrive the next day anytime before noon (12pm)

We will deliver ordered items to the exact address provided for delivery. Please ensure your address is up to date. We will not be liable for any outcome that results from an incorrect address provided. In the case of an inaccurate address, the Customer will be responsible for any additional delivery charges and possible delay in delivery time.

We deliver anywhere within Kenya

Currently, we do not offer same day delivery.

We accept payments through various methods:

• Mpesa
• Credit/Debit Cards (Visa, MasterCard, American Express)
• Airtel Money
• Pesapap
• KCB Mobile
• Co-op Mobile
• Chase Mobile
• K-Rep Mobile
• ABC Mobile
• CBA Mobile
• mVisa
• and more...

Yes.

Our website is SSL encrypted and we currently use a Pesapal portal that ensures 100% secure payments. 

Yes, our prices for most of our items online are cheaper than our prices in store. 

We are doing this to provide a convenient service at the best possible prices. 

When your order has been picked for delivery, you will receive a confirmation email with your Waybill number for tracking. This email will include a direct link to track your package. 

The typical prescription is written as:

RE (Right Eye): -1.50 / 1.50 x 80

LE (Left Eye):   +2.00 / -2.00 x 80

The numbers highlighted in yellow are your Sphere (SPH) Values

The numbers highlight in blue are your Cylinder (CYL) Values

The numbers highlighted in green are your Axis Values (Only applicable if you have CYL values)

If you have had an eye test at Optica before, you may call us at +254 709 709 000 or email us at support@optica.co.ke and we will provide you with your prescription.

We currently do not support insurance on online orders.

After an order has been placed it cannot be changed.

After an order has been placed it cannot be cancelled.

Goods once sold are neither returnable nor refundable.

Acceptance of the product/s will be deemed to be upon receipt by you and in any event within 6 hours after delivery. Thereafter Optica will not be held liable for any damages/issues with the product/s delivered.  

If you would like to claim a return or refund, please send an email with details and photos (where applicable) to support@optica.co.ke within the 6 hour window.

Products that carry warranties will have valid warranties according to the terms and conditions of the brand/s purchased. 

Absolutely.

We care about your privacy and security very much and follow strict guidelines.

If you didn’t receive an email confirmation, after 2 hours please email support@optica.co.ke or call our Customer Service on +254 709 709 000                            

Yes most certainly.

If you are visiting Optica for the first time we charge KSHs. 100 only for registration of a new patient and this includes the first eye test and thereafter FREE eye tests for LIFE at any Optica branch* 

 *If you are covered by medical insurance that we support, then registration is also free.

YES! Once you are a member of any Optica branch, you can get an eye test for FREE at any Optica branch on presentation of your member card.

Yes.

Yes, Optica works with most major Insurance providers in the country and we do accept insurance cards that have an optical cover. Please click here to see the list of providers we support.

All of our frames come with a standard manufacturers warranty, which covers any possible defect that can be reasonably attributed to manufacturers responsibility and not as a result of normal wear and tear, accidental damage or mishandling.

Absolutely YES  for all

• Screws
• Nose pads
• Parking
• Washers
• Frame cleaning

Yes. We have various powers, shapes, sizes, and colour to choose from. 

At your nearest Optica! 

We provide adjustments for FREE and certain repairs are also FREE. 

Visit your nearest Optica now.