FAQs

FAQs

Please View Answers to Common Questions Below

Delivery and Payment

Delivery Cost and Delivery Time

Where do you deliver?

Do you have same day delivery?

What are the payment methods available?

Are payments secure?

Ordering Online

How do I track my order?

How do I enter my prescription online?

How do I get my prescription?

Can I buy online using my medical insurance card?

Can I change my order after it's been placed?

Can I cancel my order?

What is the Return Policy and Refund Policy?

Is it safe to place an order online?

I didn't receive an email confirmation. What should i do?

Can I make a purchase without a prescription?

General FAQS

How much does an eye test cost at Optica?

If I am a member of one of your branches in Nairobi and now I am living in another town can I be tested in the other town branch for Free?

Can I use my medical Insurance card to get glasses at Optica?

Do your frames have any warranty?

Do you offer after sales services for spectacles bought from Optica?

Do you have ready reading glasses at Optica?

I have broken my frames, where can i have them repaired?

How can I decrease eye strain caused by excessive screen time?

How do I know if my eyeglass frames fit me well?

Which are the most comfortable eyeglass frames right now?

Which is the most durable spectacle frame?

How do I choose the right eyeglass frame?

Are oversized eyeglass frames the latest trend?

How do I know if my eyeglasses need an alignment?

Can I put new lenses in my old frames?

Can my eyeglasses change shape over time?

Are eyeglasses better with or without nose pads?

Is it necessary to wear sunglasses even in cloudy weather?

Why should we wear sunglasses?

What do you mean by polarized lenses?

Why should I invest in good-quality sunglasses?

When do UV rays affect my eyes the most?

What are the various sunglass lenses that are available?

What's the difference between gradient and double gradient sunglass lenses?

Which sunglass lens colour is considered the best?

Do I need impact-resistant lenses?

Do children need sunglasses?